Perfect Order Fulfillment - SCOR®   OPERATIONAL DEFINITION Perfect Order Fulfillment is a discrete measurement defined as the percentage of orders 1) delivered "on time and in full" to request date AND/OR to commit date; 2) that meet the customer's 3 way match (invoice, PO, and receipt); and 3) have no product quality issues.  Perfect Order Fulfillment is also frequently used to measure Supplier Delivery Performance and Manufacturing Schedule Attainment.  Substitute Purchase Order or Manufacturing Order for Customer Order respectively.     LEVEL 1, 2, AND 3 DECOMPOSITION Perfect Order Fulfillment   Perfect Line Fulfillment     Order Quantity Fillrate     COMMON DATA SEGMENTATION CATEGORIES Common data segmentation fields for Perfect Order Fulfillment include   Customer Sales Order Number Customer Ship To Location Ship Point Plant Item (SKU) # Customer ID Customer Channel ID     DEFECT ANALYSIS For the purposes of six sigma type analysis, an analytical unit is an individual customer order.  A defective unit is a customer order that violates one of the three aspects of perfection listed in the definition above. The number of defect opportunities is the total number of customer orders in the sampling period.     COMMON BENCHMARK DATA SOURCES Nearly all of the Benchmark Resources both General and SCOR specific have some level of benchmark comparative data for Level 1, 2, and/or 3 of Perfect Order Fulfillment.		HOME   METRICS   PERFECT ORDER FULFILLMENT   ORDER FULFILLMENT CYCLE TIME   UPSIDE SUPPLY CHAIN FLEXIBILITY   TOTAL SUPPLY CHAIN MANAGEMENT COST   CASH-TO-CASH CYCLE TIME