Order Fulfillment Cycle Time - SCOR®   OPERATIONAL DEFINITION Order Fulfillment Cycle Time is a continuous measurement defined as the amount of time from customer authorization of a sales order to the customer receipt of product. The major segments of time include order entry, dwell time for future dated orders, manufacturing, distribution, and transportation.     LEVEL 1 AND 2 DECOMPOSITION Order Fulfillment Cycle Time   Customer Authorization to Order Entry Complete   Order Dwell Time*   Order Entry Complete to Start Manufacture**   Order Entry Complete to Order Received at Warehouse   Start Manufacture to Manufacturing Ship**   Manufacturing Ship to Order Received at Warehouse**   Order Received at Warehouse to Order Shipped to Customer   Order Shipped to Customer to Customer Receipt of Order   Order Received at Customer to Installation Complete   * Used for future dated orders ** Used for MTO items     COMMON DATA SEGMENTATION FIELDS Common data segmentation fields for Perfect Order Fulfillment include   MTO MTS Future Dated Orders Customer Sales Order Number Customer Ship To Location Ship Point Plant Item (SKU) # Customer ID Customer Channel ID     DEFECT ANALYSIS For the purposes of six sigma type analysis, an analytical unit is an individual customer order.  A defective unit is an order cycle time greater than the committed cycle time. The number of defect opportunities is the total number of customer orders in the sampling period.     COMMON BENCHMARK DATA SOURCES APQC Supply Chain Council The Performance Measurement Group Manufacturing Performance Institute iCognitive		HOME   METRICS   PERFECT ORDER FULFILLMENT   ORDER FULFILLMENT CYCLE TIME   UPSIDE SUPPLY CHAIN FLEXIBILITY   TOTAL SUPPLY CHAIN MANAGEMENT COST   CASH-TO-CASH CYCLE TIME