Metrics   RELIABILITY This metric category contains value chain metrics focused on quality of product and service.  In the case of service, it could pertain to delivery, post sales service, or warranty.   Perfect Order Fulfillment - SCOR® Warranty Fulfillment Service Order Fulfillment Product Quality     RESPONSIVENESS This metric category focuses on speed or velocity in responding to demand events such as a customer order, new product introduction, service order, etc.   Order Fulfillment Cycle Time - SCOR® New Product Development Cycle Time Selling Process Cycle Time Return Process Cycle Time     FLEXIBILITY This category of metrics attempt to measure the adaptiveness of a value chain to reliably meet demand variation both in the near and long terms.   Upside Supply Chain Flexibility - SCOR® Engineering Change Order Flexibility Design Reuse Flexibility     COST This metric category attempts to measure the process performance of both direct and indirect aspects of the value chain including customer chain, supply chain, design chain, and aggregate measures.   Total Returns Warranty Management Costs - SCOR® Total Customer Chain Management Cost   Total Supply Chain Management Costs - SCOR®   Total Design Chain Management Cost Total Warranty Cost New Product Revenue   Cost of Goods Sold - SCOR® Sales, General, and Administrative Cost     ASSET MANAGEMENT This category of metrics focuses on measuring the efficient use of assets including both fixed and working capital.   Cash-to-Cash Cycle Time - SCOR® Inventory Days of Supply Asset Turns Return on Assets     PROFITABILITY This metric category measures the overall profitability of the organization as well as its rate of growth.   Gross Profit Margin Operating Margin Net Profit Margin Revenue Growth Gross Profit Growth Operating Margin Growth		HOME   SERVICES   RESOURCES   PARTNERS   METRICS   TRAINING